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Transaction finished but funds are not on a balance

Adding Funds


Deposits may take a few minutes to process.


If your funds haven’t been credited within one hour, please follow the steps below depending on your payment method.


Classic Payment Methods

(e.g. Zen, Paymentwall, Swapped, Ecommpay)


  • Wait up to 1 hour for the funds to appear in your account.
  • If the payment still hasn’t arrived — please contact our Support Team.


How to contact support:


  • Open Live Chat (chat icon in the bottom-left corner of any Bounty Stars page)
  • Email: [support@bountystars.com]()


Please include the following details:


  • Your chosen payment provider (Zen, Paymentwall, Swapped, Ecommpay)
  • Transaction ID or order number (from your payment confirmation email)
  • The email address used for the payment


We’ll review the information and help resolve the issue as soon as possible.


Crypto Payments


Funds should appear within 1 hour after the transaction is sent.

Please note: the transaction must receive at least 6 confirmations on the blockchain before it can be accepted.


If your deposit hasn’t appeared after 1 hour:


  • Make sure you used the correct network and cryptocurrency.
  • Double-check that the funds were sent to the exact deposit address shown in the “Add Funds” section.


If everything seems correct but the funds are still missing, contact our Support Team and include:


  • Transaction hash
  • Wallet address from which the funds were sent
  • Cryptocurrency used for the payment
  • Network used for the transfer


Providing this information will help us verify your payment faster.



Pay by Skins


Deposits made via Pay by Skins are usually credited within 1–2 hours after sending the trade offer.


To check pending offers:


Go to the “Transactions” section.


If more than 2 hours have passed and the funds haven’t been credited:


  • Contact our Support Team
  • Include your Transaction ID (found in the “Transactions” section)


⚠️ Important: Always double-check your payment details before sending funds. Using the wrong network, cryptocurrency, or deposit address may result in the irreversible loss of funds.

Updated on: 13/11/2025